Privacy Policy for Root Digital Concierge
Root Digital Concierge LLC ("RDC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information you provide to us when you interact with our business, including through our website at rootdigitalconcierge.com, our phone, email, and SMS communications, and any services we provide.
By using our services or communicating with us, you agree to the terms outlined below.
Information We Collect
We collect information you voluntarily provide to us, including:
Contact Information: Name, business name, email address, mailing address, and phone number.
Business Information: Industry, role, company size, and details about your business needs that you share with us during sales, onboarding, or service delivery.
Communication Records: Records of phone calls, emails, text messages, and meetings between you and our team.
Website Usage Data: When you visit rootdigitalconcierge.com, we may automatically collect IP address, browser type, device information, pages visited, and time spent on our site through standard analytics tools.
Cookies and Tracking Technologies: Our website may use cookies and similar technologies for analytics and site functionality.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide the services you request
Communicate with you about your account, services, or business relationship with us
Send appointment reminders, follow-ups, and service-related notifications
Send promotional or marketing communications (only with your consent)
Improve our services, website, and customer experience
Comply with legal obligations and protect our business
SMS / Text Message Communications
If you provide your phone number and consent to receive text messages from us, you agree to the following:
Opt-In: You may opt in to receive text messages from RDC verbally during a phone call with our team, via a sign-up form, or by other written consent.
Message Frequency: Message frequency varies based on your interaction with our business.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance, or contact us at info@rootdigitalconcierge.com.
No Sale of SMS Data: Mobile phone numbers and SMS opt-in information collected by RDC will not be sold, rented, or shared with third parties for marketing or promotional purposes. This includes the consent itself, which is treated as confidential.
How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
Service Providers: With trusted third-party vendors that help us operate our business (e.g., CRM, communication platforms, payment processors, scheduling tools). These vendors are contractually required to protect your information.
Legal Requirements: When required by law, subpoena, court order, or to protect the rights, safety, or property of RDC, our clients, or others.
Business Transfers: In connection with a merger, acquisition, financing, or sale of business assets, in which case appropriate confidentiality protections will apply.
We do not share SMS opt-in data or phone numbers with third parties for their marketing purposes.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal exceptions)
Opt out of marketing communications
Withdraw consent for SMS communications at any time by replying STOP
To exercise any of these rights, contact us at info@rootdigitalconcierge.com.
Children's Privacy
Our services are intended for business users and adults aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us and we will delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through our website or other reasonable means.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Root Digital Concierge LLC
Email: info@rootdigitalconcierge.com
Website: rootdigitalconcierge.com
State of Operation: New York, United States
Privacy Policy for Root Digital Concierge
Root Digital Concierge LLC ("RDC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information you provide to us when you interact with our business, including through our website at rootdigitalconcierge.com, our phone, email, and SMS communications, and any services we provide.
By using our services or communicating with us, you agree to the terms outlined below.
Information We Collect
We collect information you voluntarily provide to us, including:
Contact Information: Name, business name, email address, mailing address, and phone number.
Business Information: Industry, role, company size, and details about your business needs that you share with us during sales, onboarding, or service delivery.
Communication Records: Records of phone calls, emails, text messages, and meetings between you and our team.
Website Usage Data: When you visit rootdigitalconcierge.com, we may automatically collect IP address, browser type, device information, pages visited, and time spent on our site through standard analytics tools.
Cookies and Tracking Technologies: Our website may use cookies and similar technologies for analytics and site functionality.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide the services you request
Communicate with you about your account, services, or business relationship with us
Send appointment reminders, follow-ups, and service-related notifications
Send promotional or marketing communications (only with your consent)
Improve our services, website, and customer experience
Comply with legal obligations and protect our business
SMS / Text Message Communications
If you provide your phone number and consent to receive text messages from us, you agree to the following:
Opt-In: You may opt in to receive text messages from RDC verbally during a phone call with our team, via a sign-up form, or by other written consent.
Message Frequency: Message frequency varies based on your interaction with our business.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance, or contact us at info@rootdigitalconcierge.com.
No Sale of SMS Data: Mobile phone numbers and SMS opt-in information collected by RDC will not be sold, rented, or shared with third parties for marketing or promotional purposes. This includes the consent itself, which is treated as confidential.
How We Share Your Information
We do not sell your personal information. We may share information only in the following limited circumstances:
Service Providers: With trusted third-party vendors that help us operate our business (e.g., CRM, communication platforms, payment processors, scheduling tools). These vendors are contractually required to protect your information.
Legal Requirements: When required by law, subpoena, court order, or to protect the rights, safety, or property of RDC, our clients, or others.
Business Transfers: In connection with a merger, acquisition, financing, or sale of business assets, in which case appropriate confidentiality protections will apply.
We do not share SMS opt-in data or phone numbers with third parties for their marketing purposes.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal exceptions)
Opt out of marketing communications
Withdraw consent for SMS communications at any time by replying STOP
To exercise any of these rights, contact us at info@rootdigitalconcierge.com.
Children's Privacy
Our services are intended for business users and adults aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us and we will delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.
Changes to This
Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through our website or other reasonable means.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Root Digital Concierge LLC
Email: info@rootdigitalconcierge.com
Website: rootdigitalconcierge.com
State of Operation:
New York, United States