Terms of Service

Welcome to Root Digital Concierge LLC ("RDC," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at rootdigitalconcierge.com, our communications (including phone, email, and SMS), and any services we provide. By accessing our website, communicating with us, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Our Services

Root Digital Concierge LLC is a U.S.-based virtual assistant agency that places offshore administrative, executive, sales, and support talent with small-to-mid-sized businesses. The specific scope, deliverables, pricing, and terms of any engagement are governed by a separate written Service Agreement entered into between RDC and the client. These Terms govern general use of our website and communications and do not replace any signed Service Agreement.

Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the business you represent. By using our services, you represent and warrant that you meet these requirements.

Communications Consent

By providing your contact information to us, you agree that we may contact you via phone, email, and if you have opted in SMS text message, in accordance with our Privacy Policy.

SMS/Text Messaging Terms:

  • Consent: You may opt in to receive text messages from RDC verbally during a conversation with our team, through a sign-up form on our website, or by other written consent. Consent to receive marketing or promotional texts is not a condition of purchasing any goods or services.

  • Message Frequency: Message frequency varies depending on your interaction with our business.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts unless you opt in again.

  • Help: Reply HELP to any message for assistance, or contact us at info@rootdigitalconcierge.com.

  • No Sharing: We do not sell or share mobile phone numbers or SMS opt-in information with third parties for their marketing purposes.

Acceptable Use

When using our website or services, you agree not to:

- Use our website or services for any unlawful purpose

- Attempt to gain unauthorized access to our systems, accounts, or data

- Scrape, harvest, or collect information from our website using automated means without permission

- Transmit viruses, malware, or any harmful code

- Interfere with or disrupt the operation of our website or services

- Misrepresent your identity or affiliation

We reserve the right to suspend or terminate access to anyone who violates these Terms.

Intellectual Property

All content on rootdigitalconcierge.com including text, graphics, logos, the Root Digital Concierge name and branding, and design is the property of Root Digital Concierge LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.

Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party tools and services. We are not responsible for the content, policies, or practices of any third party. Your use of third-party services is at your own risk and subject to their terms.

Disclaimers

Our website and any general information provided on it are offered "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components. Any specific service commitments are governed solely by a signed Service Agreement.

Limitation of Liability

To the fullest extent permitted by law, Root Digital Concierge LLC and its members, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or communications. Our total liability for any claim related to the website or these Terms shall not exceed one hundred U.S. dollars ($100). Liability arising from a signed Service Agreement is governed by that agreement.

Indemnification

You agree to indemnify and hold harmless Root Digital Concierge LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or misuse of our website or services.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us:

Root Digital Concierge LLC Email: info@rootdigitalconcierge.com Website: rootdigitalconcierge.com State of Operation: New York, United States

At Root Digital Concierge, we simplify offshore operations with smart, dependable support tailored to your business needs. Built on trust, clarity, and seamless communication, we become an extension of your team, streamlining processes, reducing overhead, and empowering you to scale with confidence. Let’s work together to build efficient operations that support your business goals and long-term success.

Our Address

Location: 25 Melville Park Rd, Melville NY 11747

Email: info@rootdigitalconcierge.com

Phone number: 631-641-7098

Privacy Policy for Root Digital Concierge

Root Digital Concierge LLC ("RDC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information you provide to us when you interact with our business, including through our website at rootdigitalconcierge.com, our phone, email, and SMS communications, and any services we provide.

By using our services or communicating with us, you agree to the terms outlined below.

Information We Collect

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, business name, email address, mailing address, and phone number.

  • Business Information: Industry, role, company size, and details about your business needs that you share with us during sales, onboarding, or service delivery.

  • Communication Records: Records of phone calls, emails, text messages, and meetings between you and our team.

  • Website Usage Data: When you visit rootdigitalconcierge.com, we may automatically collect IP address, browser type, device information, pages visited, and time spent on our site through standard analytics tools.

  • Cookies and Tracking Technologies: Our website may use cookies and similar technologies for analytics and site functionality.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide the services you request

  • Communicate with you about your account, services, or business relationship with us

  • Send appointment reminders, follow-ups, and service-related notifications

  • Send promotional or marketing communications (only with your consent)

  • Improve our services, website, and customer experience

  • Comply with legal obligations and protect our business

SMS / Text Message Communications

If you provide your phone number and consent to receive text messages from us, you agree to the following:


  • Opt-In: You may opt in to receive text messages from RDC verbally during a phone call with our team, via a sign-up form, or by other written consent.

  • Message Frequency: Message frequency varies based on your interaction with our business.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance, or contact us at info@rootdigitalconcierge.com.

  • No Sale of SMS Data: Mobile phone numbers and SMS opt-in information collected by RDC will not be sold, rented, or shared with third parties for marketing or promotional purposes. This includes the consent itself, which is treated as confidential.

How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors that help us operate our business (e.g., CRM, communication platforms, payment processors, scheduling tools). These vendors are contractually required to protect your information.

  • Legal Requirements: When required by law, subpoena, court order, or to protect the rights, safety, or property of RDC, our clients, or others.

  • Business Transfers: In connection with a merger, acquisition, financing, or sale of business assets, in which case appropriate confidentiality protections will apply.

We do not share SMS opt-in data or phone numbers with third parties for their marketing purposes.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal exceptions)

  • Opt out of marketing communications

  • Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights, contact us at info@rootdigitalconcierge.com.

Children's Privacy

Our services are intended for business users and adults aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us and we will delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.

Changes to This

Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through our website or other reasonable means.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Root Digital Concierge LLC

Email: info@rootdigitalconcierge.com

Website: rootdigitalconcierge.com

State of Operation:

New York, United States